Terms and Conditions
Terms and Conditions For Using Services Provided By SEO Hub Melbourne Are Written Below:
Please read and understand these terms and conditions carefully. By engaging our services you agree to be bound by all these terms and conditions:
Service Agreement Terms:
This SEO Service Agreement (“Agreement”) is by and between SEO Hub Melbourne, Suite 3, Level 8, 179 Queen Street, Melbourne, Victoria 3000 and you, and your heirs, assigns, agents and contractors (collectively, “You”) and is made effective on the date of electronic execution. This Agreement sets out the terms and conditions of Your use of our Search Engine Optimisation (“SEO”) service and represents the entire Agreement between YOU and SEO Hub Melbourne. By using our SEO services, you agree that you have read, understood, acknowledged and agreed to be bound by all the terms and conditions of this agreement which are written below on this page.
SEO Hub Melbourne currently provides the Search Engine Optimization service to its customers on a monthly subscription model based on the level of support and ongoing optimisation that is required. SEO Hub Melbourne will provide you with its SEO service which is aimed, but not guaranteed, to give your website the best possible chance of reaching the first page of Google for the agreed search terms, and you agree to abide by these terms and conditions and in each of SEO Hub Melbourne’s policies and procedures, as may be amended by SEO Hub Melbourne from time to time.
SEO Services Terms and Conditions:
The SEO service is not guaranteed, but will be performed to the best of SEO Hub Melbourne’s knowledge and ability; The work that is carried out by SEO Hub Melbourne is aimed at increasing visibility and boost rankings on Google. It is not possible to give any type of guarantee for any specific result on any search engine, nor can SEO Hub Melbourne quantify the level of increased traffic or sales, as a result of the SEO campaign. Giving guarantees is not supported by google. For info please read Google Guidelines. No guarantees are expressed or implied as to the rankings of your keywords because search engines change their ranking algorithms frequently and new sites and competitor sites are being optimised continually.
In worst case scenario, It is possible for your website’s rankings to go backwards, if this were to happen, no liability will be on SEO Hub Melbourne and no refunds or discounts will be given. SEO deliverables are to improve your website rankings on the keywords selected &/or close variations of these phrases. In some cases it may not be possible to improve rankings on certain key word phrases and in this case SEO Hub Melbourne will select the closest relevant key word phrases to optimise. The SEO process can take several months to show some significant effect. During this time the client site is analysed and optimised within the timelines and resources specified in agreement. Achieving stable high rankings can take up to 6-12 months.
1 – SEO is governed by many factors which are outside the direct control of SEO Hub Melbourne and indeed, any other SEO company. Search Engines are third party systems with unknown variables, algorithms and indexing decisions that can change at any time, with which we have no control over. As such, no SEO specialist can offer a 100% guarantee of getting your website ranked #1 on any major Search Engine for your desired keywords.
2 – SEO Hub Melbourne only use honest, ethical and completely legitimate techniques and accepted standards to improve your Search Engine Ranking – no tricks, no invisible text and no dodgy black hat methods. Some other SEO companies around the world use black hat techniques to spam Search Engines in order to improve the website rank quicker, but this usually results in a permanent ban of the website. By working with search engines and not against them, SEO Hub Melbourne ensures that clients have the best chance of achieving high organic search engine result page (SERP) rankings although it can take longer but it is beneficial for SEO Hub Melbourne for its reputation and for your business to get long term benefits from this strategy.
3 – SEO Hub Melbourne operates within the major Search Engines in Australia and worldwide. Listings will appear on either .com.au or .com engines dependent on the website’s status, and the decisions of the Search Engines.
4 – SEO Hub Melbourne will places a link on your website stating that we are the seo provider for your business for marketing purposes and we encourage everyone to do the same on their clients website for marketing purposes as its a win win situation. It is negotiable if you can pay 20% extra every month.
5 – SEO Hub Melbourne has the permission from the rightful owner to use any code, scripts, data, and reports for inclusion in the marketing materials, and will hold harmless, protect, and defend SEO Hub Melbourne from any claim or suit arising from the use of such work.
6 – SEO Hub Melbourne retains the right to display graphics and other web content elements as examples of their work in their portfolio and as content features in other projects.
7 – The agreement contained in this contract constitutes the sole agreement between you “the client” and “SEO Hub Melbourne” regarding all items included in this agreement.
8 – SEO Hub Melbourne does not guarantee rankings on google but if you don’t see any improvement within 4 months of your first payment then we will work for free until your website traffic increases which you can track via Google Web Master Tools.
We report once a month after the start of your SEO project. That report will include keywords report, website traffic and some other important factors for you to understand what’s happening with your project.
You agree to give full control/access of/to your website to SEO Hub Melbourne. In any case if you fail to provide us the info/login/ftp/hosting details and logins for your website, our promises or guaranties will not stand and will be void. You grant authority to submit the website pages being promoted to search engines and directories or any other backlinks methods. You grant SEO Hub Melbourne the ability to optimise the structure and content of your web pages. Such changes generally have a minimal visual impact. SEO Hub Melbourne will work directly with you in order to maintain the original look and feel of your website. SEO Hub Melbourne will maintain confidentiality of login information. You agree to inform web-masters or anyone else who has access to the Website that SEO Hub Melbourne are performing SEO services on the site. You agree to allow implementation of all optimisation strategies on your website. You are responsible for ensuring that your website is always active and accessible.
Any SEO work that SEO Hub Melbourne undertakes may be detrimentally affected if you have:
- Employed the services of another SEO Company or any other related company to work on the website during the same period, or
- Employed the services of a search engine submission company during the same period, or
- Created any duplicate sites, duplicate content or pages, redirects or doorway pages, or
- Requested or exchanged links with link farms or undertaken any spamming techniques which may harm the website’s ranking with Google, or
- Attempted to use any other techniques, whether allowed by Google or not, to attempt to increase the SEO ranking of the site, or
- Any other additional SEO or SEO related activity.
SEO Hub Melbourne will not be held responsible for reaching any agreed targets if you have attempted to complete any of the above listed tactics. To that effect SEO Hub Melbourne requests that you inform us in writing if any of the above has been undertaken either currently or prior to appointing SEO Hub Melbourne. If any such work has been undertaken SEO Hub Melbourne will not be held responsible for any agreed targets or guarantees and in such circumstances SEO Hub Melbourne reserves the right to withdraw its obligations to the client. It is agreed and understood that any activities undertaken by you (or by any third party on your behalf) in relation to or similar to the above-mentioned detrimental activities, including without limitation any modification of your website or the use of or inclusion of any third party product or service which might interfere with the work done by SEO Hub Melbourne and affect the results outcomes and positions in search engines shall be discussed with SEO Hub Melbourne prior to implementation and you shall not implement the same without the prior written consent of SEO Hub Melbourne. SEO Hub Melbourne may make void any campaign and render all of the outstanding balance payable should it be discovered that you have participated in actions considered undesirable (spamming) by the search engines, such as hidden links, links to link-farms, FFA link pages, redirect or cloaking techniques, submissions the web pages of the site to the search engines, search directories or other websites without the consent of SEO Hub Melbourne, used automated website submission software or automated reciprocal link programs.
SEO Hub Melbourne cannot be held responsible for problems or additional costs arising due to any errors made by third parties, or your failure to maintain a current copy of your own website.
Except as expressly stated elsewhere in this Agreement, this Agreement does not grant you any rights in the SEO service and all rights are reserved by SEO Hub Melbourne. You acknowledge and agree that the SEO service and procedure, the names and logos of SEO Hub Melbourne and all related product and service names, are the sole and exclusive property of SEO Hub Melbourne and its affiliates. The source code and back-end methods used by SEO Hub Melbourne to optimise your website or websites will remain the intellectual property of SEO Hub Melbourne.
Backlinks and Search Engines Penalty
Nor we neither you have control over the backlinks. Anyone can create backlinks for anyone. We only create quality backlinks and purely white hat according to google but in our past experiences and industry knowledge we encountered some cases in which either your competitors or seo companies use this unethical method to drop your rankings for their personal benefit. Search engines are still finding the way out against this but if in any case it happens to your website we are not held responsible for the penalty in any case, but we will try our best to lift off that penalty by disavowing toxic backlinks and communicating with google.
1 If requested SEO Hub Melbourne shall provide the link building services as specified on the SEO Hub Melbourne website and to the agreed specifications on the Project Brief.
2 The number of links stated in the Project Brief is the number of links that SEO Hub Melbourne will provide on the link building report. The number is correct at the point at which the report is generated and quality controlled, whereupon it will be emailed to the Client.
3 SEO Hub Melbourne offers no guarantee for the length of time each link will remain live after the point at which it has been confirmed and reported on the Customer link report.
4 Client acknowledges that SEO Hub Melbourne is not liable for the content of those sites. Use of any such linked web site is at the Client’s own risk.
5 The inclusion of any link does not imply endorsement by SEO Hub Melbourne of the site.
6 Client acknowledges that linking to “bad neighborhoods” or receiving links from “link farms” can seriously damage all SEO efforts. SEO Hub Melbourne does not assume liability for the Client’s choice to link to or obtain a link from any particular website without prior consultation.
Fees and Payments
Fees will be billed on a monthly cycle in Australian dollars. The fees are based on the service package you select and any excess fees from the previous billing cycle. You are responsible for reviewing the Fee Schedule from time to time and remaining aware of the fees charged by SEO Hub Melbourne. The Fee Schedule is subject to change at any time at SEO Hub Melbourne’s discretion. SEO Hub Melbourne will attempt to notify you via email prior to any such change. Where search engines require subscriptions in order to be registered, these costs are the responsibility of the client unless otherwise stated in writing in the agreement or as documented as part of the service or campaign that has been purchased. Where registration fees are required SEO Hub Melbourne will register the clients URL with the directories used by the major search engines. The client will be responsible for these fees unless stated in writing in the agreement or as documented as part of the campaign that has been purchased. No fees or payments are refundable in any case.
Responsibilities and Restrictions
1 – You acknowledge and agree that the Services and the SEO Hub Melbourne company names and logos and all related product and service names, design marks and slogans, are the property of SEO Hub Melbourne or its affiliates or suppliers (collectively, the “Marks”). You are not authorised to use any of the Marks in any advertising, publicity or any other commercial manner without the prior written consent of SEO Hub Melbourne. Your use of the Services confers no title or ownership in the Services, the Software or the Marks and is not a sale of any rights in the Services, the Software or the Marks.
2 – The Services may only be used for lawful purposes. Transmission or solicitation of any material that violates Australian federal, state or other laws that may apply in this jurisdiction or your local area is prohibited.
3 – You agree to provide SEO Hub Melbourne with your selection of proposed keywords, for analysis and subsequent final approval within one week of signing the agreement. In the event that this list is not provided SEO Hub Melbourne reserves the right to start the service based on the information available on the website.
4 – In using the varied features of the Services, you must agree to provide information such as (name, address, contact information, and other registration information) to SEO Hub Melbourne. We may use this information and any technical information about your use of the Services to tailor our presentations to you, facilitate your movement through the Service, or communicate separately with you. SEO Hub Melbourne can use this information publicly as needed for backlinks and various submissions.
Risk Free Policy Terms and Conditions
1 – This policy will void if any other seo agency or individual is also performing any type of digital services on your website including website maintenance or design changes. We will stop working on your project if we find any third party working for your website.
2 – This is not a guarantee, it’s just our policy because we are that confident. No seo company or individual can guarantee first page rankings. Read more here – Google’s Guidelines
Unless otherwise specified elsewhere, you may terminate this Agreement at any time by providing 30 days notice in writing. There are no refunds for any fees already paid. Termination will only be effective 30 days after receipt of your cancellation request. If the monthly anniversary falls within the 30 day notice period, the next monthly fee will be due in full, as the agreement can only cease at midnight the day before the monthly anniversary. Unless advised in writing, this agreement, the Service and the fees will continue indefinitely.
SEO Hub Melbourne shall have no liability at all to you or any third party because of such termination or action. Any internet accounts that SEO Hub Melbourne have created for you belong to SEO Hub Melbourne, and upon cancellation of the contract, these accounts can be purchased for a fee and it totally depends on SEO Hub Melbourne Management that they want to sell these accounts or not.
Guarantees, Warranties and Promises
We do not give any guarantee or warranty at all for any of our services as we do not control or own search engines, so end results are not in our hands.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL SEO Hub Melbourne OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, INFORMATION PROVIDERS, LICENSOR’S, OFFICERS, DIRECTORS, ACCOUNT PROVIDERS, EMPLOYEES, DISTRIBUTORS AGENTS OR ASSOCIATES (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS “SEO Hub Melbourne”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY MONETARY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SEO Hub Melbourne SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. IN THE EVENT THAT NOTWITHSTANDING THE FOREGOING, SEO Hub Melbourne IS FOUND LIABLE TO YOU FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE LIABILITY OF SEO Hub Melbourne TO YOU WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
1 SEO Hub Melbourne and you agree that the Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of the Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy. 2 If any provision of the Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. 3 No partnership, agency, joint venture, or employment is created as a result of the Agreement, and you do not have any authority of any kind to bind SEO Hub Melbourne in any respect whatsoever. 4 In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees. 5 It is the intention of the parties to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of the state of VIC (in Australia), without regard to the jurisdiction in which any action or special proceeding may be instituted.
Default & Consequences Of Default
a. Interest on overdue accounts shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% per calendar month and shall accrue at such a rate after as well as before any judgement. b. If you default in payment of any invoice when due, you will indemnify SEO Hub Melbourne from and against all of SEO Hub Melbourne’s costs and disbursements including on a solicitor and own client basis and in addition all costs of collection. c. Without prejudice to any other remedies SEO Hub Melbourne may have, if at any time you are in breach of any obligation (including those relating to payment), SEO Hub Melbourne may suspend or terminate the supply of goods and/or services to the client and suspend any of its other obligations under the terms and conditions. SEO Hub Melbourne will not be liable to you for any loss or damage you suffer because SEO Hub Melbourne exercised its rights under this clause. d. If any account remains unpaid by the next monthly anniversary after supply of the goods or services the following shall apply: An immediate amount of $50.00 shall be levied for administration fees which sum shall become immediately due and payable. e. In the event that: i. any money payable to SEO Hub Melbourne becomes overdue, or in SEO Hub Melbourne’s opinion you will be unable to meet payments as they fall due; or ii. you become insolvent, convene a meeting with your creditors or propose or enter into an arrangement with creditors, or make an assignment for the benefit of your creditors; or iii. a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of you or any asset of yours; then SEO Hub Melbourne shall be entitled to cancel all or any part of any order from you which remains unperformed in addition to and without prejudice to any other remedies; and iv. all amounts owing to SEO Hub Melbourne shall become due, whether or not due under these terms and conditions, and SEO Hub Melbourne may take any lawful steps to require payment of the amounts due and the total minimum amount due under this agreement. v. SEO Hub Melbourne can issue proceedings to recover the minimum amount due under this agreement notwithstanding that ownership of the goods and/or services may not have passed to you.
WEB DESIGN AND DEVELOPMENT
1 SEO Hub Melbourne agrees to design and develop a website at Client’s request and will deliver the work by to the agreed specifications in the Project Brief.
2 Client is solely responsible for preparing and posting detailed descriptions of each of its Project Briefs, including providing samples illustrating Client’s creative brief (“samples”), site structure, number of pages required, the applicable deadline, and other relevant terms and conditions. Client agrees to provide information to SEO Hub Melbourne within 30 days of signing the agreed Project Brief.
3 Client agrees to supply the SEO Hub Melbourne with adequate photography or imagery to use in the design; or SEO may recommend a stock photography bundle to suit the project. Client acknowledges that an additional fee may be assessed for any stock photography we acquire.
4 Client agrees that if it fails to deliver information or content to SEO Hub Melbourne to enable development work to commence within thirty (30) days, that SEO Hub Melbourne may at its discretion consider the project cancelled. Client also agrees that no refund would be payable under this circumstance and will not hold SEO Hub Melbourne liable for subsequent breach of this Agreement.
5 SEO Hub Melbourne will send Client a “Web Draft” once work is completed. Client agrees to review and test website for grammatical, spelling, graphical errors and coding bugs. Client hereby agrees that it is their sole responsibility to notify SEO Hub Melbourne of any such errors during the revision cycle and before the final files have been generated. Client agrees to provide feedback and revisions to SEO Hub Melbourne within fourteen (14) working days after receipt of the draft.
6 Client is responsible for acquiring and purchasing a domain name. SEO Hub Melbourne may at its discretion advise Client on suitable names.
7 Client hereby acknowledges that SEO Hub Melbourne is not responsible for any errors, grammatical or otherwise found in submitted material Client provides towards the development of the website.
8 SEO Hub Melbourne agrees to resolve any errors or implement revisions requested by Client. Client agrees that a maximum of three revisions are available.
9 Client acknowledges that any change requests after final approval has been given to SEO Hub Melbourne or after website is live in Production, that SEO Hub Melbourne reserves the right to require Client sign a new contract and pay any subsequent fees. SEO Hub Melbourne will not commence work on subsequent change requests until full payment has been received.
10 Client acknowledges that SEO Hub Melbourne will add a small reference link “Web Design” by “SEO Hub Melbourne” or similar link to the footer section of each website they work on. This is SEO Hub Melbourne’s branding and to remove it will cost $500.
Damages to the Site after Handover
SEO Hub Melbourne does not take any responsibility for damages or errors made to the site by the Client or a third party after the web site has been completed and login details are handed over.
Termination of Agreement
If a Client terminates the agreement prior to completion of the web site, a calculation on work completed and unbilled will be made, including all work in progress, and this payment is required by the Client within seven (7) days.
- Payment of the project will be detailed in the proposal. Web development jobs require a 50% payment prior to commencement of the work and 50% on completion and prior to the launch of the site. Invoices will be issued for the work.
- SEO Hub Melbourne websites cannot be transferred away from SEO Hub Melbourne servers other than by agreement and only after payment of any and all outstanding fees are received. If a transfer is agreed, SEO Hub Melbourne will prepare a set of files containing the contents of your website. An administration fee of $249 (+GST) is payable for this process.
- No Refunds will be given for any service or product.
- Website back-end access will not be given until the completion of the website and we receive the remaining balance.
Standard email hosting is included which is 250 Mb space. You can get more or unlimited space with an extra cost every month.
Review and Changes Terms
Once the website is complete, client needs to review and send all the changes they want within 7 days. Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project.
We build most of our websites with our current retained staff. We do however reserve the right to subcontract any services that we have agreed to perform for you as we see fit.
You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
Once you have paid us in full for our work we grant to you a license to use the website and contents for the life of the website.
Essential content including text and specific images is to be supplied by the Client prior to commencement of development. Delays in delivery of content will extend time taken to complete the development. If additional content is supplied or major changes requested following the sign off of the mock up, additional charges will be at an hourly rate specified.
All changes and updates not included in the quote may be charged at an hourly rate. Any changes to the site post completion will be charged at an hourly rate. Minor changes will be assessed and provided free of charge or quoted at the hourly rate. If the Client or a third party makes changes to the site without the knowledge of SEO Hub Melbourne, and adjustments or a reinstatement is requested to SEO Hub Melbourne, then a quote for the changes at an hourly rate will be supplied.
We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address. Other information that may be needed from time to time to process a request may also be collected.
We use the information collected to only process the task for website design , search engine optimization or other services. Data collected in Australia is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Your Internet browser has the in-built facility for storing small files (cookies) that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
We do not disclose any personal information obtained about you from this website to third parties. We may also use the information to keep in contact with you and inform you of developments associated with our business.
Changes to this Policy
If you have any questions about our terms or Policies, or if you want to know any other information, please contact us. You can also correct any factual errors in that information or require us to remove your details form any list under our control.